Politique de remboursement

14 days cooling off period

 

You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing the trader. You will then be credited with the total amount, including shipping costs.

Only the costs for returning the goods from your home to the shop are for your own account. If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us.

To exercise this right, please contact us on info@cunning.eu . We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order.

To start a return, you can contact us at info@cunning.eu. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cunning.eu.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (within 14 days) for your bank or credit card company to process and post the refund too.

Guarentee

We care about our products and logically do our best to deliver them to you in top condition. Yet it sometimes happens that an order breaks during transport or that something else happens that allows you to claim under warranty. From a legal point of view, you are obliged to report this to us within two months after discovery of the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.

 

Model form for cancelation and/or return

 

(only complete and return this form if you wish to cancel the contract)

— Aan
Cunning
Pobox 17657
1001 JN info@cunning.eu
+31 612456183

— I/We (*) share/share (*) hereby inform you that /we (*) revoke our agreement concerning the sale of the following goods/ provision of the following service (*):

 

 

 

 

— Ordered on (DD-MM-YYYY) :                                    — Order number :

 

—  Received on (DD-MM-YYYY):

 

— Name consumer(s)

 

— Address consumer(s) :

 

 

 

— IBAN account number:

 

— Signature consumer(s) (only when this form is submitted on paper)

 

 

 

— Date (DD-MM-YYYY):

 

(*) Strike out what does not apply.